Privacy Policy

1-Preamble

Domaine de Beaucens (hereinafter "we", or "the Company"), as data controller, attaches great importance to the protection of the privacy and personal data of its users, customers, partners and visitors to its website or services.

The purpose of this policy is to explain clearly and transparently what data is collected, for what purposes, on what legal basis, for how long and what your rights are.

In accordance with the French Data Protection Act of 6 January 1978, as amended, and Regulation (EU) 2016/679 on the protection of personal data, Domaine de Beaucens undertakes to implement the necessary means to ensure the confidentiality of personal data collected on its site.

2-Definitions

To facilitate understanding of this policy, the following terms are defined as follows:

User : any natural person browsing our site, using our services, or interacting with our company in any way (customer, prospect, visitor...).
Personal data : any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
Processing of personal data : any operation or set of operations performed on personal data, whether by automated means or not. This may include, in particular, the collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, transmission, dissemination, making available, alignment or combination, as well as blocking, erasure or destruction of such data.
Data subject : any identified or identifiable natural person whose personal data is being processed. This may include, in particular, customers, prospects, website visitors or users of our services.
Data controller : the natural or legal person who determines the purposes and means of the processing of personal data. In the context of this policy, this is the hotel establishment.
Subcontractor : any natural or legal person processing personal data on behalf of the data controller, in accordance with its instructions (IT service provider, booking platform, payment solution, etc.).
Recipient : any natural or legal person, public authority, service or other body which receives communication of personal data, whether a third party or not.

3- Data Controller and Responsibility

Company name: Domaine de Beaucens – SAS RE/SOURCES
Address : 17 ROUTE DES THERMES AND 16 RUE D'ARGELES, 65400 BEAUCENS
Contact email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone : 06 32 90 90 67 - 06 84 83 55 02
Name of the DPO: GDPR Audits & Consulting

Minors

As indicated in the General Terms and Conditions of Sale (hereinafter " GTC "), Users must be over 18 years of age to be able to validly create a customer account and make purchases to benefit from the Services offered on the Site.

What personal data is collected?

We may collect all or part of the following data:

Identification information: name, surname, email address, telephone number, company, reason for booking, title, nationality, date of birth, special requests;
Your children's identification information: age category (service prices);
Your credit card number for transaction and booking purposes, but also for on-site payment and cancellation;
Information appearing on an identity document (identity card, passport, driving licence);
Your loyalty program status
Your arrival and departure dates;
Your preferences and interests (e.g., type of print media read, cultural interests, food and drink preferences, etc.)
Your questions/comments, during or after a stay in our establishment;
Browsing data: IP address, browser type, pages visited, cookies;
Contractual data: invoicing, reservations, customer service;
CCTV images to ensure the safety of property and people;
Some mandatory data is differentiated by an *.

If you make a reservation through a third-party platform (Booking, Expedia, Airbnb, etc.), some personal data is transmitted to us in order to manage your reservation.

The collection of information on individuals under 16 years of age is limited to their name, nationality, and date of birth, which can only be provided to us by an adult. We ask that you ensure your children do not transmit any personal data to us without your permission (particularly via the internet). Should such transmission occur, you can contact the Data Protection Officer (see the section "Your Rights" below) to have this information deleted.
In order to fulfill your requests, meet our legal obligations, or provide you with the appropriate service (for example, a specific diet), we may need to collect sensitive information, such as details concerning ethnic origin or religious beliefs. In this case, we will only collect this data with your explicit prior consent.

5-When do we collect your personal data?

Personal data may be collected on various occasions, including:

Hotel activities:
- Booking a room;
- Registration and payment;
- Hotel stays, guesthouses and apartments and services offered in the accommodation sector;
- Consumption at the hotel bar or restaurant during a stay;
- Requests, complaints and/or disputes.
Participation in marketing programs or events:
- Registration in loyalty programs;
- Contribution to satisfaction surveys;
- Online competitions or games;
- Subscribing to newsletters to receive offers and promotions by email.
Transmission of information from third parties:
- Tour operators, travel agencies (online or otherwise), booking systems and others;
Internet activities:
- Connections to our website (IP address, cookies in accordance with our policy on the use of trackers);
- Online collection forms (online booking, questionnaires, Domaine de Beaucens pages on social networks, connection devices using your social network credentials).

6-Purposes of the treatment

Personal data is collected and processed for the following purposes:

Purpose of the processing	Legal basis for processing	Shelf life
Provision of requested services (account creation, booking processing, etc.) Customer relationship management (billing)	Processing necessary for the performance of a contract to which you are a party. Processing necessary to comply with a legal obligation. Processing necessary for the pursuit of our legitimate interest in managing our business and providing you with the products and services requested.	10 years from the date of reservation, in accordance with our legal obligations.
Manage your hotel stay: Room access management Tracking of your consumption (phone, bar, etc.).	Processing necessary for the performance of a contract to which you are a party. Processing necessary for the pursuit of our legitimate interest in managing our business and providing you with the products and services requested.	For the duration of your stay.
Managing our relationship with our clients before, during and after your stay: Loyalty program management Customer database qualification Understanding and managing the preferences of loyal and non-loyal customers Sending you newsletters, promotions and offers for tourism, hotels or services or offers from partners or contacting you by telephone, in accordance with the obligations arising from the European ePrivacy Directive (2002/58/EC as amended in 2009).	Processing necessary for the performance of a contract to which you are a party and for managing your membership in the loyalty program. Processing necessary for the pursuit of our legitimate interest in promoting and improving our services. Processing based on your consent for direct marketing purposes.	If you are not a member of the loyalty program, 3 years from the date you were last active with us in any way. If you are a member of the loyalty program, 6 years from the date you were last active with us in any way.
Improving our hotel service, in particular: o Personalize your hotel welcome, improve service quality and customer experience o To process your personal data within our customer marketing program, in order to carry out marketing operations, brand promotion, and to better understand your needs and wishes o Adapt our products and services to best meet your needs o Personalize marketing offers and relationship messages for you o To inform you of special offers and any new services created	Processing necessary for the performance of a contract to which you are a party in connection with the management of your membership in the loyalty program. Processing necessary for the pursuit of our legitimate interest in promoting our services, carrying out direct marketing activities and improving our services.	3 years from the date you were last active with us in any way. If you are a member of the loyalty program, 6 years from the date you were last active with us in any way.
· Improvement of our services and statistical analysis	Processing necessary for the pursuit of our legitimate interest in managing our business, providing IT services and analyzing traffic to our web pages. Precise statistical analysis with your consent.	13 months from the date the information was collected.
· Internal management of a list of clients who have behaved inappropriately during their stay at the hotel (aggressions and incivilities, non-compliance with the hotel contract, non-compliance with safety rules, thefts, damage and vandalism or settlement incidents).	Processing necessary for the pursuit of our legitimate interest in managing our business, providing IT, administration and network security services to prevent fraud.	Until the dispute is resolved + 5 years.
· Use the necessary services to search for the identity of people present in the hotel in the event of serious events impacting the establishment concerned (natural disasters, attacks, etc.).	Treatment necessary for the protection of clients' vital interests.	For the duration of the event.
· Management of police records for foreigners	Processing necessary to comply with a legal obligation.	6 months
· Security management of property and people	Processing necessary for the pursuit of our legitimate interest	1 month

Newsletter:

You can unsubscribe from the newsletter at any time by clicking the unsubscribe link at the bottom of each newsletter. Your email address will never be shared with third parties.

7-Data Recipients

The data may be transmitted to the following recipients:

Authorized internal services of Domaine de Beaucens
Technical service providers (hosting, maintenance, CRM tools, etc.)
Competent authorities within the framework of legal obligations
Partners (only if you have given your consent)

8-Transfers outside the EU

No data is transferred outside the European Union.

9-Data Security

We implement appropriate technical and organizational measures to ensure the security, confidentiality and integrity of your personal data against unauthorized access, alteration, disclosure or destruction.

Domaine de Beaucens takes appropriate technical and organizational measures, in accordance with applicable legal provisions (in particular Article 32 of the GDPR), to protect your personal data against destruction, loss or alteration, misuse and unauthorized access, modification or disclosure, whether these actions are unlawful or accidental. To this end, we have implemented technical measures (such as firewalls) and organizational measures (such as a username/password system, physical security measures, etc.) to ensure the ongoing confidentiality, integrity, availability, and resilience of our processing systems and services. When you transmit your credit card information during the booking process, SSL (Secure Socket Layer) encryption technology secures your transactions. Organizational measures ensure the security of the processing.

The Domaine de Beaucens website uses the HTTPS protocol to secure access to its pages.

HTTPS (HyperText Transfer Protocol Secure) is the securing of the http protocol, by associating http with SSL (Secure Socket Layer) encryption.

The data exchanged on the site is encrypted. The user is guaranteed to view the original site and not a modified version.

To increase security, various improvements have been made: regular data backups are carried out, the site benefits from regular updates from the service provider which make it possible to correct security vulnerabilities.

In addition, Domaine de Beaucens has chosen a specialized hosting provider that guarantees optimal availability and security.

All data processing on the site is carried out by authorized personnel. Access is restricted to these individuals.

Regarding payment methods on the Domaine de Beaucens website, the bank's payment module is used. All security is handled by the bank.

10-Your rights

In accordance with the GDPR, you have the following rights:

Right to information: You have the right to obtain clear, transparent, understandable, and easily accessible information about how we use your personal data and about your rights. This is why we provide you with the information in this Policy.
Right of access: you have the right to access the personal data we hold about you (provided that the request is not manifestly unfounded or excessive, in particular due to its repetitive nature), and to obtain a copy of it.
Right to rectification: You have the right to request that your personal data be rectified if it is inaccurate or outdated, and/or completed if it is incomplete (provided that the request is not manifestly unfounded or excessive, particularly due to its repetitive nature). If you wish to modify your personal data, you can do so via your Customer Area or contact us using the contact details provided in this article.
Right to erasure: In certain cases, you have the right to obtain the erasure or deletion of your personal data. This is not an absolute right, as we may be required to retain your personal data for legal or legitimate reasons.
Right to restriction of processing: This right means that the processing of your personal data is limited, so that we can retain this data, but we cannot use or process it. This right applies in specific circumstances, namely:

In cases where the accuracy of personal data is contested by the data subject (i.e., you), processing is then limited for a period enabling Domaine de Beaucens to verify the accuracy of the personal data;
In cases where the processing is unlawful and the data subject (i.e. you) objects to the erasure of personal data and requests instead the restriction of its use;
In cases where Domaine de Beaucens no longer needs the personal data for the purposes of processing but the data is still required by the person concerned for the establishment, exercise or defence of legal claims;
In cases where the data subject (i.e. you) has objected to the processing based on the legitimate interests pursued by Domaine de Beaucens during the verification of whether the legitimate grounds pursued by Domaine de Beaucens override those of the data subject or not.
If you wish to request a restriction of processing, please contact us using the contact details provided in this article.

Right to object to the processing of your personal data when the processing is based on the legitimate interests of Domaine de Beaucens: You may object at any time to the processing of your personal data for reasons relating to your particular situation, unless Domaine de Beaucens demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or when such data is necessary for the establishment, exercise or defense of legal claims. If you wish to exercise your right to object or obtain more information on how to exercise this right, please contact us using the contact details below.
Withdrawal of consent to commercial prospecting : you can, at any time, unsubscribe from receiving commercial prospecting messages from Domaine de Beaucens.
Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with the data protection authority in your country (in France, the CNIL (National Commission for Information Technology and Civil Liberties)) to challenge Domaine de Beaucens' practices regarding the protection of personal data and respect for privacy. However, we encourage you to contact us using the contact details below before lodging any complaint with the competent data protection authority.

To exercise these rights, contact us at: or by post to 16 RUE D'ARGELES, 65400 BEAUCENS.

When you submit a request to exercise your rights, you must identify yourself by any means. If we have any doubt about your identity, we may request additional information deemed necessary, including a photocopy of an identity document bearing the signature of the person concerned.

You also have the option of filing a complaint with the National Commission for Information Technology and Freedoms (CNIL).

For any questions regarding your personal data, you can contact our DPO by email at the following address or by post 16 RUE D'ARGELES, 65400 BEAUCENS.

11-Cookies

When you browse our website, cookies may be placed on your device. For more information, please see our cookie policy.

12-Modifications

This policy may be modified at any time. In the event of a substantial change, you will be notified by email (registered customers will be notified by email). Last updated: May 25, 2026

13-Contact

For any questions relating to this policy or your personal data:

Domaine de Beaucens
, 17 Route des Thermes and 16 Rue d'Argelès, 65400 Beaucens

This email address is being protected from spambots. You need JavaScript enabled to view it.
06 32 90 90 67 - 06 84 83 55 02
Data Protection Officer: GDPR Audits & Consulting